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Etsy

My Take On the CPSIA

by CraftyCoach - Norm Lanier on December 18, 2008

I’ve been been getting a lot of questions regarding the CPSIA. If you haven’t heard of the CPSIA stands for the Consumer Product Safety Improvement Act. It’s a knee-jerk reaction piece of legislation in response to the issues with toys - mainly from China - that were contaminated with lead and other hazards. Here is what the general discussion in the Etsy Forums boils down to:

The new rule - which is extremely vague by anyone’s definition - would require lab testing of any products marketed to children under the age of 12. It’s no big deal for Mattel but for small business the cost could make it prohibitive to sell these items. This act will shut down most crafters selling anything for children on Etsy.

OK here’s where my opinion starts. This is my opinion and I’m sure I will tick-off some whom read this. I’m OK with that. I don’t have a blog to make everybody happy, it’s my blog, it’s my opinion and if you disagree with me then that’s fine.

First of all I see a huge number of people on Etsy worked up into a froth and putting a huge amount of time into complaining to each other about how unfair this is, how Esty should be doing something, on and on it goes.

So my first thought is you are getting worked up based on what facts? Most of what I see is ” I heard” “Someone said” ” I don’t know but we need to do something” etc. If you feel you need to do something then contact your Representative where there’s at least a snowballs chance in Hell of your opinion doing any good instead of preaching to the choir on Etsy.

Second, let’s for the sake of argument say that this law plays out just as the people above think it will. Anyone heard of YouTube? How much of what is on YouTube is a copyright violation? Yet you don’t see anyone going to jail for it. Do you think government agents are going to police Aunt Martha selling hair bows on Etsy or craft fairs? Do you think Etsy is going to monitor it? They don’t seem to do a great job when you complain every day about the same vendor. Even if they did what would they do - send you a form letter asking you to remove it? I don’t think for a second Etsy or the Government will bother.

Third, lets say that the law plays out just as predicted in the doomsday scenario embraced by those vocal Etsyians. Let me tell you a true story. When I started www.HauntedPortraits.com there was me and only two other people that made anything similar. I was raking it in, it was unusual, the demand was huge to a niche crowd and all of us were charging a premium for the product.

Then another competitor took the idea and made a really crappy knockoff that they had mass-produced in China. I thought well people will see the difference and it won’t make much of a difference and at first it didn’t. The next Halloween I was in Krogers and saw an even cheaper knockoff of the the knockoffs - IN Krogers.

I’m not stupid, I knew that was the beginning of the end. My competitors slashed prices to compete. My sales dropped in half the following year. I said screw it, if the rules are changing then I need to find another game to play - and that’s exactly what i did. I raised prices so I spent less time making the portraits and I started another Internet company that now generates triple what Haunted Portraits did even at it’s peak.

If you believe in your heart that the CPSIA will put you out of business then get off your ass and find something else to make and stop wasting time complaining to others in Etsy about how unfair it is. It’s called business.

Your oppinions are welcome here

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The Wrong Way to Use Twitter

by CraftyCoach - Norm Lanier on December 13, 2008

(You poor people will have to suffer through all my typos and grammatical errors till my editor (wife) returns from her girl’s weekend trip but I wanted to get this out)

I’ll admit it… I Love Twitter. I can easily communicate with all the people that follow me and I can do it all in 140 characters or less. Twitter is one of the web 2.0 sites that people on Etsy really recommend for promotion. The problem is most are doing it wrong - REALLY WRONG.

There’s a really interesting site http://twist.flaptor.com that allows you to compare how often people use a word on Twitter.

In this example people are talking as much about Etsy as the are about sex. The funny thing to me is that they seems to trend in the opposite directions. I don’t have a clue what that means. Maybe there’s another story for my blog in their but that’s beside the point. The real problem is that most of those people aren’t talking about Etsy, they’re pimping Etsy.

Do a search for the word Etsy on twitter and most of what you will see is something like “Holiday Stocking Stuffers– buy two get one free” or “Cute snowmen Christmas card” with links to their latest offering. If you open that persons Twitter page you will often see nothing but pitches for whatever they just added to their shop, or the sale they are having, etc. The way I view Twitter is that it’s like TV… you have to entertain and relate with people most of the time. If you do then they won’t mind the occasional commercial.

Let’s put this in real world perspective. Say you’re at the coffee shop and someone notices a t-shirt you’re wearing that says Disney World. They say “Oh I love Disney too. BTW I have an Etsy shop and today I’m having a sale on Mickey Mouse Coffee cozzies.” Then everyday when you go into the coffee shop they’ve left messages for you that tell you about the peace coffee cozzie they just posted on their Etsy store etc. Sucks huh?

Let’s turn that conversation around. “Oh I love Disney too. Did you know there are hidden Mickeys all over the Magic Kingdom. If you go to this site they have a list of all of them.” A week later you see that same person in the coffee shop and they say “That was an awesome site, you know we’re going next summer and we will look for all the hidden Mickeys we can find.” You say ” I wish I could go but the summer is a busy time for me since I’m a travel agent. Here’s my card, if you need some restaurant recommendations or anything just let me know.” Kind of night and day huh?

You see that’s why if you follow me on Twitter I’ll ask you how I can help you with your craft marketing. If you do ask then I’ll try and give you something helpful you can use. i post useful information on Twitter and I ask people questions. If you look at my Twitter profile it links to my blog where I give more useful information… and oh, BTW there’s a link to my Etsy shop on the blog. Every day I post parts of what’s going on in my life on Twitter. People feel like they know me and when I decide to occasionally have a Twitter only special for my Etsy Guide (<- super subtle plug for my guide) people don’t mind a bit :-) There’s an old saying “People buy from people they like”

Help people first… communicate with them not at them… and when they need something you make guess who they are going to buy from?

P.S. If you think others on Etsy should see this post leave a  comment Here on Etsy so it stays near the top of the Etsy Bussiness Forum.

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I Don’t Know a Damn Thing About Your Site

by CraftyCoach - Norm Lanier on December 3, 2008

Let’s start off with a story - everyone likes stories right? Back in October I went to my first internet marketing conference with one of the top internet marketers in the country and the people from his team. The price of admission was $2500 for three days - yup I’m serious about this stuff. The marketer is Joel Comm, author of a New York Times best seller and co-owner of a multi-million dollar marketing company.

So at the event they had a hot seat where they did live critiques of attendee’s web sites. I was lucky enough to be chosen and we ripped one of my sites apart. The first suggestion was to eliminate a page where visitors choose one product or another. He said to lose that page and just send them directly to the page most visitors went to anyway. This is something I had been thinking about and it made sense.

The second suggestion was to change all the fonts to sans-serif from serif. So if you don’t know sans-serif fonts are fonts like helvitica and arial that don’t have the little flairs on the tips of the letters. Serif would be a font like times new roman. On the surface the suggestion makes sense because studies show that on a computer monitor sans-serif fonts like arial are easier to read.  The reason I went with serif fonts was that the audience to this web site is older, more suspicious of buying things online and serif fonts look more official and they are more used to reading those fonts like the fonts that would be used in a newspaper.

So you’re probably saying to yourself this is stupid. Changing the font certainly wouldn’t affect my buying decision and most people would probably say the same thing. If you have a website - not a blog - Google has a service where you install a small piece of code on several pages and they will send half of your visitors to one page and send half to a duplicate page you’ve made a change to. By monitoring how many people make it to the goal page you can determine if the change makes any difference. Cool huh?

Well as it currently stands almost 500 visitors have run through the serif/non-serif test and the serif page is converting 12.9% better than the non-serif page. Now all of the studies that say non-serif works better are true, but not on my site. You see those studies don’t know a damn thing about my site or my customers. Was it a valid test to try? Absolutely, but the real problem here is if you can’t test like I did how would you know when someone says you should do this or that?

Not having any sort of analytics is a major issue I have with Etsy. You have no idea what words visitors used to reach your listing, what time of the day you get the most traffic etc. On eBay I used to subscribe to a service and by putting a small piece of code on the listing page I could tell all these things plus what part of the world they were in, if they returned, how long they stayed for and much more. On Etsy it’s almost impossible to tell anything about shop visitors.

The point of this article - if I have thoroughly confused you - is you have to filter any advice you get about marketing based on you knowing your customer. The things I suggest work for most sites but only you can determine if it works or not for you. You also need to be careful about whose giving the advice. I have seen an Etsy marketing guide - not mine :-) - suggest you pay for traffic from Google to get visitors to your Etsy shop. This is just simply reckless advice. Buying traffic can get real expensive real quick and if you can’t tell if that traffic gets additional sales you might as well just burn your money.

Now I’m not implying you shouldn’t try new things. You should, try new ideas even if your not sure if they will help, but you have to watch and listen to what your customers say and do because that’s the only thing that really matters.

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Etsy Shop Deer Mountain Wood Art Video Review

by CraftyCoach - Norm Lanier on November 25, 2008

I was asked by Freida Kirkland from Deer Mountain Wood Art to review her site and see if I could figure out why her wood earrings were not selling but her competitor’s were. I spent 20 minutes going through her site and offering suggestions that might help her and you with your shop. Enjoy



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